Never run away from attention, whether good or bad. It’s about relationships above all else! - Lynne Golodner, Your People LLC Social media should be outward-focused interactions (“What can I do for you?”), not self-focused. If a company is too self-focused or is tone-deaf to what its market wants, needs and seeks, its presence will not be valuable or brand-building. On social media, it’s essential to build relationships with customers. Empathy is always key! - Tripp Donnelly, REQ Double-check your content and look at it from all angles to ensure your message can’t be construed in a negative light. Capitalizing on a serious matter for marketing purposes is a great way to bring unwanted and oftentimes detrimental attention to your business. The biggest faux pas a company can make on social media is being apathetic to what is happening in the world. Capitalizing On A Serious Matter For Marketing Purposes Getting political can alienate a lot of your customers and clients. Unless you are a news organization or work in the political world, bringing politics into your posts should be avoided at all costs. You must give to the community to make sure that you have a responsible balance in the mix. What that means is that it is necessary to know the right blend of personal and promotional content. One of the biggest mistakes on social media is the fact that there is too much self-attention happening out there. Update the ad and listen to your audience. Do it not just once a day, but multiple times a day. It would seem as though you’re promoting something that people want you to take down. If they’re negative and it’s not being monitored, it’s going to look worse. If the comments are positive, then that’s great. The best thing you can do is monitor the comments. But simply pretending to be informed or to care to get your name out there can have disastrous results. Understanding a trending topic and wanting to join the conversation makes sense if you’re staying true to your brand values. One of the biggest missteps in social media is trying to be opportunistic or lacking empathy about the current conversation. As long as you keep your quality standards up for every tweet or post you send from the company’s accounts, these unfortunate mistakes can be avoided. The problem is that these things usually come up when social media managers get relaxed about making sure everything goes out right. It almost always comes down to common sense. Jessica Hawthorne-Castro, Hawthorne LLC For instance, in our current health and economic crisis, posting things that do not acknowledge it or take it into consideration would seem self-serving and inappropriate in a time of need. David Harrison, EVINSīeing conscious and appropriate to what is happening in the public domain is critical when posting socially. Avoid “hot takes” and speak authentically and true to your brand voice to avoid those faux pas moments. Poor attempts at humor, a statement that does not reflect the beliefs of your audience or poor handling of an issue can all lead to public consternation. The vast majority of social media missteps are a result of not understanding or considering your audience, the global landscape or both. Third, remember that social posts will live forever in some form, so if you can’t stand by your words forever, then you need to reconsider that post. Second, be careful when trying to be humorous or catchy by posting “too soon” when it comes to current events. First, steer clear of political or religious opinions in general-this should go without saying.
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